Privacy Policy

    This Privacy Policy describes how ExamPractice ("we", "our", or "us") collects, uses, discloses, and protects your information when you access or use our website and services (the "Platform").

    1. Introduction

    ExamPractice is an Indian EdTech platform providing online test series, paid video courses, student dashboards with progress tracking, performance analytics, and related features. By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

    2. Information We Collect

    2.1 Personal Information
    We may collect personal information such as your name, email address, phone number, and billing/shipping address when you create an account, make a purchase, or contact support.
    2.2 Payment Information
    Payments are processed through third-party payment gateway providers. We do not store full card details on our servers. We may receive transaction details such as payment status, order ID, amount, and limited payment identifiers as provided by the payment gateway.
    2.3 Login Credentials
    When you register, we collect authentication data required to maintain your account (such as password hashes and security tokens). You are responsible for keeping your login credentials confidential.
    2.4 Device and Usage Data
    We may automatically collect information about your device and usage patterns, such as IP address, device identifiers, browser type, operating system, pages/screens viewed, timestamps, clickstream data, and diagnostic logs.

    3. How We Use the Information

    We use your information for purposes including:
    Account creation and access: to register, authenticate, and manage your account.
    Course and test access: to provide access to paid video courses, online test series, and platform features.
    Performance tracking: to calculate scores, rankings, progress, analytics, and provide personalized insights.
    Payment processing: to facilitate payments, invoices, confirmations, and fraud prevention.
    Customer support: to respond to queries, resolve issues, and send service-related communications.

    4. Cookies and Tracking Technologies

    We may use cookies and similar technologies to maintain sessions, improve user experience, remember preferences, understand usage, and enhance platform security. You can manage cookie settings through your browser; however, disabling cookies may affect certain features.

    5. Data Security Measures

    We implement reasonable administrative, technical, and organizational security measures to protect your information. This may include access controls, encryption in transit, monitoring, and internal security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    6. Video Content Protection

    To protect our intellectual property and prevent piracy, we may use security measures such as secure streaming, restricted downloads, watermarking (including embedding user identifiers), and monitoring for unauthorized access or sharing.

    7. Sharing of Information

    Payment gateways: We share necessary transaction and order details with payment processors to complete payments.
    Legal and compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights and the safety of users.
    No sale of personal data: We do not sell your personal information.

    8. Data Retention Policy

    We retain your information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Retention periods may vary depending on the type of data and legal requirements.

    9. Student Account Responsibility

    You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account. Please notify us immediately if you suspect unauthorized access.

    10. Refund and Cancellation Privacy

    We may collect and process information related to your order, payment status, and usage/access records for verification, fraud prevention, and compliance.

    No Refund Policy: ExamPractice does not provide refunds in any case for any purchase made on the Platform, including (but not limited to) test series, video courses, notes, subscriptions, or any other services/digital products.

    For any purchase-related query or technical issue, please use the IT Support tab in your dashboard or contact us at +91 97369 06969.

    11. Children’s Privacy

    The Platform is intended for users who can form a legally binding contract under Indian law. If you are under 18, you should use the Platform only with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

    12. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. We encourage you to review this page periodically for changes. Continued use of the Platform after any update indicates acceptance of the revised Privacy Policy.

    13. Contact Information

    Company: ExamPractice
    Website: https://exampractice.in
    Contact Number: +91 97369 06969